Have a great Snap On dealer finally

[Blazerlady]

Have a great Snap On dealer finally. Came yesterday and seen he had a positive attitude, it was with his service too. Our last one was a worthless pile of crap, gave me crap on warranties and he was a snot. Handed him 2 broken chrome sockets once to get warrantied, thought I used them on an impact and I did not. I said screw you and stopped buying from him. I ended up dealing with a friend's dealer whom warrantied them on the spot. My co workers were fed up with him. His boss found out and fired him. This new guy,I handed him a broken screwdriver and warrantied it changing the shank out with no questions asked. We are already talking on a side locker for my toolbox for the right side, he will deal with me on that. Said he knows another dealer that has one which is a repo and told him go check it, same color of my toolbox which I want. My boss is impressed with him

 

[edgephoto]

That is good news. Tool dealers are hit or miss. All my hand tools are Snap On. After 6 or 8 years I stopped needing to buy stuff and occasionally needed something. The Snap On dealers would stop showing up and then give me crap about replacing a broken tool. I used to have to do what you did, get them fixed via someone else.

My tool box is a Matco I bought in 1987 or 1988. Now that I am not turning wrenches for a living getting stuff replaced is harder. Several of my toolbox drawer slides were worn out. I emailed Matco and they sent me what I needed 2 days later. No hassles. I was impressed.

 

[fast 99]

At one point we had Matco, Snap on, Mac and Cornwell all making weekly stops. I tried to buy a little from each but really only needed an occasional specialty tool. Moved to another shop only Snap on came by. He was a real good vendor. Went through my tools every once in a while and replaced anything showing excessive wear without me asking.

Probably have the same Matco slides that failed. Called Matco they sent replacements.

I get a lot of crap about buying expensive tools but my time is worth something. Going back to HF, Sears when they were open, or Lowes once a month is a pain. Last time at Sears 3 employees argued about replacing a socket with bad chrome. Ever cut a finger on peeling chrome? I will never buy anything Craftsman for the rest of my life.

 

[Blazerlady]

That right side will be for storing my scan tools, specialty testers, my oh crap drawer. I have Matco, Mac, Snap On, Cornwell, Koken, Nepros,Vessel and Knipex. Cornwell comes the same day in the morning,he is same with him. I love my Nepros, Koken and Vessel tools which are Japanese. The Vessel screwdrivers, I work on the Izuzu box trucks and those have JIS screws

 

[Ricko1966]

At one point we had Matco, Snap on, Mac and Cornwell all making weekly stops. I tried to buy a little from each but really only needed an occasional specialty tool. Moved to another shop only Snap on came by. He was a real good vendor. Went through my tools every once in a while and replaced anything showing excessive wear without me asking.

Probably have the same Matco slides that failed. Called Matco they sent replacements.

I get a lot of crap about buying expensive tools but my time is worth something. Going back to HF, Sears when they were open, or Lowes once a month is a pain. Last time at Sears 3 employees argued about replacing a socket with bad chrome. Ever cut a finger on peeling chrome? I will never buy anything Craftsman for the rest of my life.

I get harrased about it too,but I have to count on my tools to not break and to do what they should. A broken tool is a huge deal sometimes. I guess not to Hobby guy with a harbor freight 10 minutes away. But to me it's a big deal. On a funnier note,back in the mid/ late 80s I had mostly craftsman,as I started upgrading at work the craftsmen stuff came home. My neighbor who worked at the Honda dealership kept borrowing my Craftsman stuff on the weekends,because all his stuff was locked up at work. One weekend I told him TJ
you need to buy some Craftsman stuff to use on the weekends. He looked at me and said No! I only buy Snap On. But he didn't have problem borrowing Craftsman. Lol

 

[CalSgt]

When I was in high school my dad asked me to catch the Snap On guy when he came through the shop to replace a 9/16 socket that was rounded out. Dealer told me “Just grind the end of the socket off to get past the worn part.” Then we argued whether he would warranty a tool I ground on….

I don’t feel like Snap On is worth what they charge with or without the warranty. You can afford to replace a mid level hand tool 5+ times and still be money ahead.

 

[edgephoto]

Snap-On hand tools are great. Their air tools, electric tools, and other things are not so great.

Snap-On sockets have a thinner wall than other brands. 99% of the time that doesn't matter but when it does.......

@Ricko1966 I used to tell new guys starting out. Go to Sears and buy everything you need. Then as you can afford it and need it replace that stuff with Snap-On and take the Craftsman home. They will be your side job tools. Whatever you do, don't do Snap-On credit.

 

[CalSgt]

Snap-On hand tools are great. Their air tools, electric tools, and other things are not so great.

Snap-On sockets have a thinner wall than other brands. 99% of the time that doesn't matter but when it does.......

@Ricko1966 I used to tell new guys starting out. Go to Sears and buy everything you need. Then as you can afford it and need it replace that stuff with Snap-On and take the Craftsman home. They will be your side job tools. Whatever you do, don't do Snap-On credit.

The amount of guys I work with that are paying down a $30-50K dollar Snap-On bill is ridiculous…. I don’t even work in the trades, they’re all guys that went to tech school or turned wrenches for a few years and changed professions before they even paid their tools off.

 

[CountKrunk]

I had my first HF warranty experience this week.

My hydraulic manual log splitter bust a seam or something and pissed the oil everywhere. I was within the 90 days and they swapped it no questions asked and the 90 days begins anew.

 

[edgephoto]

I see techs with $30-40,000 tool boxes. There is almost no tools in them. They are paying 22% and higher interest rates. Absolutely silly. the majority of my Snap-on tool were bought used. 40 years later I still have them. The dealers use to hate me because I would not buy tool boxes.

They also hated when I asked how much something was. Their answer was "$xx per week". I would tell them, I wanted the price. If they went down on the price I would pay in full, if not I made him wait and paid him a little each week just to be annoying.

Marketplace, Craigslist, etc. have tons of ads trying to sell top of the line tool boxes filled with tools. Pennies on the dollar.

 

[fast 99]

When I sold my business it became a little inconvenient to work on my own vehicles at the shop. I bought mostly Gearwrench end wrenches for home and moved the cheaper pliers, air tools and sockets home as well. Replaced them with tool truck items. Did buy one nice Matco bottom box and kept the Chinese Snap on junker roll around at work. Was all beat up anyway.

Over the years have built up what is at home and keep the expensive tools at work. I don't mind paying for good tools. You can't blame the tool vendors if they won't warranty a tool that was purchase used on line. They have to make a living too.

After you tear up a knuckle on a poor fitting end wrench or broken socket ask yourself if it was worth it.