Bringing a thread back from the dead to add on this frustrating experience. I decided that because I wasn't in a hurry, I would order some interior parts from USA1 since they are the only ones that offer parts in the color matched, two year only, "Mystic" interior color.
The lead times appear to be better, but the general operational efficiency of the company still appears to suck.
I hate that they charge a significant amount of money for shipping, but I get it when you are ordering large parts. That being said... if I'm paying a large shipping fee, you should be packaging my parts well.
I ordered a dash, gauge bezel, and door panel kit from them on 9/17/25. They shipped the parts on 9/18 and I received them on 9/22. They had listed items as in-stock or backordered and I purchased items accordingly. My first nit on this was that I ordered a single PN door kit, and when they shipped it with an invoice it was a listing of about 15 individual parts for the "kit" rather than a single item. It made it very hard to figure out whether they had shipped everything or not. Turns out, this is an important thing.
The invoice had made it seem like just the gauge bezel(the website showed it as in-stock when I ordered) and the dash pad were backordered. The dash pad was expected because it's a custom color and they clearly identified it as such on the website.
Well, the shipment shows up on the 22nd and I pull things out, looks like it is all there. Then I notice that the bezels around the door handle have all the anchor studs snapped off. Like, literally all the mounting studs snapped off in shipment because they stuffed the pair of them into a bag with the studs facing each other and did not pad or pack them in any additional way. I immediately emailed them that parts were damaged, then take the rest into my shop and start laying everything out. That's when I realize that not only is the door handle bezel busted, but they also did not include the trim around the center piece or ANY of the accessory mounting items like the bushings for the pocket, screws, or the trim around the lock knob. So I email them again and let them know I'm missing a bunch of stuff in addition to damage.
I get an email back the next day saying they are sorry and they will package it up and send out the items with the gauge bezel that is supposedly due to arrive the next day... perfect. At this point I'm slightly irked, but honestly it isn't a terrible experience so far and their response seemed decent enough. This is where it goes sideways though. The communication that they would ship those parts was on Wed, September 24th.
The following Friday, October 6th, I followed up again because I had heard nothing from USA1. I got a response that they had not received the trim piece that they were waiting on and that there was nothing they could do because it was already behind the expected receipt date and they would send it out as soon as they received it, but that it should be any day now. I then washed it from my brain because I got super busy with work and other stuff going on.
I then heard absolutely nothing from USA1 until I remembered that I probably should have heard something from them by now on November 3rd. I emailed them and expressed my displeasure with their failure to follow up and asked them about the status of my order. Their response was that "There is no reason for you to be unhappy". They clearly did not even read my email or the chain of email correspondence that it was in reply to. They gave me the brushoff and told me that their policy was clearly stated on their website and that they don't list things as "In stock" or "Backordered" anymore on their website and that I should basically just shut up and wait for my parts to come in because it isn't their fault that parts are delayed and take time to come in. I obviously was less than pleased with that response and replied that they should look at this entire email chain and that I was unhappy that they stated they would send something A MONTH ago and then ghosted me without any follow up or communication.
Apparently, that response prompted them to actually read and look into my order in their system. About an hour after I sent the email, suddenly I received a shipment notification with every part except for the dash pad. About 15 minutes after that I got an email that they were sorry and had escalated it to a manager because somehow my order had been marked as completed in their system. So if I hadn't followed up, it is likely I would not have received anything else. All I ever got in all of my correspondence was excuses for how they were understaffed and couldn't be expected to keep track of their own inventory or orders.... it was quite eye opening. They really have a big problem over there and it seems to be pretty wide spread.
On top of all that, a day after they shipped everything else, THE DASH PAD SHIPPED OUT! So the part that was supposed to take 6 months to come in was in the warehouse also. I wonder how they are tracking these things and sending items out as they are coming in after many months on back order. It seems like whatever computer or manual system they are using is total garbage...
Anyways, I am happy I received the parts quicker than expected, but am very unhappy with the excuses and the way I had to babysit their own screwups for a very expensive order. You would think that when they are only rebranding and lumping things from other vendors together they would at least do that fairly well.
