RockAuto.com Discount Code for Parts & More - Expires June 26, 2018

Discussion in 'RockAuto' started by RockAuto, Mar 26, 2018.

  1. RockAuto

    RockAuto Preferred Vendor

    Posts:
    120
    Likes Received:
    22
    Joined:
    Sep 23, 2011
    Location:
    Madison WI
    First Name:
    RockAuto
    Truck Year:
    2000
    Truck Model:
    1500
    Engine Size:
    5.4L
    5% Discount Code: 3D8A7C83DC3CFC
    Expires: June 26, 2018



    Please enter this code in the ‘How Did You Hear about Us’ box to receive the discount. Please enter ONLY the discount code, no other words or numbers. Please note that orders using discount codes must be placed online and the discount code must be entered before an order is submitted to receive the discount.

    RockAuto.com is an online auto parts store founded in Madison, Wisconsin in 1999 by the Taylor family. RockAuto.com ships thousands of auto parts from over 300 manufacturers to customers worldwide.

    The RockAuto Catalog includes a full line of mechanical parts, from small items like filters and wiper blades to complete remanufactured transmissions and engine long blocks. The RockAuto catalog also contains a growing number of body parts: door handles, mirrors, sheet metal, bumper covers, even carpets! The RockAuto Catalog includes vehicles from the early 1900s to today, making it easy to find parts no matter what you drive.

    Prices on RockAuto.com are reliably low every day! Order online at www.RockAuto.com 24 hours a day. Parts are conveniently delivered to your door. Need help finding parts or placing an order? Visit our Help pages for further assistance!
     
  2. ajdemello

    ajdemello Full Access Member

    Posts:
    1,075
    Likes Received:
    348
    Joined:
    Nov 30, 2016
    Location:
    Central Michigan
    First Name:
    andrew
    Truck Year:
    87
    Truck Model:
    k10
    Engine Size:
    350
    I was wondering if theres any way you can tell me how long a break line kit will be out of stock. Have a hole in a line need to get it fixed asap but your kit is out of stock and your prices are the cheapest would like to order from you! I called customer service they were of no help. Kit is ags cnc121kit
     
  3. RockAuto

    RockAuto Preferred Vendor

    Posts:
    120
    Likes Received:
    22
    Joined:
    Sep 23, 2011
    Location:
    Madison WI
    First Name:
    RockAuto
    Truck Year:
    2000
    Truck Model:
    1500
    Engine Size:
    5.4L
    Everything shown in our catalog is in stock and is ready to ship unless marked "Non-stock item" or "Out of Stock". We don't have information about when the part will be back in stock, but if you'd like to be notified, you can sign up for an Availability Alert. Simply enter your email address, and we'll send you an email as soon as we have more in stock.
     
  4. quaddriver

    quaddriver Full Access Member

    Posts:
    52
    Likes Received:
    3
    Joined:
    Sep 1, 2015
    Location:
    Cook Forest PA
    First Name:
    Ed
    Truck Year:
    1990
    Truck Model:
    Chevy R2500
    Engine Size:
    The big one
    Have been a long time user of rock auto and the discount code (although my automotive group gets its own emailed (and lost of course!) on a regular basis.

    But unfortunately, we can no longer recommend rock auto for parts due to the lack of customer service and shipping policy. There is no method to contact anyone via phone, email, web or chat concerning an order. Too many times we order a large number of parts for a project car and we play around with the part to guarantee availability by a certain build date, as shop space, labour, 3rd party etc need to get scheduled in (we deal primarily with rebuilds and restores, not walk-in traffic) so we hit a promise date.

    And too many times we click on submit order once the shipping dates are given to us, to find that all was not as it seemed and some part - typically crucial - is in stock, but delayed 1-2 weeks. Ok, in a normal world 'stuff' happens and you cancel that part and order locally.

    BUT!

    Since there is no customer service, you cannot cancel. and when it does arrive, it technically is the correct part and it was technically delivered, so you cannot return it.

    What we have instead been doing is using rock autos online catalog to locate the correct part number (there are other ways, but the catalog handles superseded part numbers) and simply go to amazon and order there, same price (or lower) and free shipping. (prime members) Since we had been paying thousands in shipping costs each year, the $120 prime membership pays for itself in any week.

    And shipping is another catch 22, in the recent past, rock auto seemed to warehouse from a select number of locations, now they warehouse not at all and the shipping is from the manufacturer. Our latest order we put in had 4 major components, 4 shipping locations. I realized my mistake today when I got the 'order shipped' email. Granted, some may argue that we/I can pass the cost onto the consumer, and I can. But the whole point is for me to save them money in this rip-off ripe world.

    And lastly, for too long people had been using rock autos rep and just order from them INSTEAD of advance, pep boys, autozone, napa, whatever have you. You need to play the game and cross book parts. Id say on 50% of the orders, rock auto is no longer cost leader and the shipping is often many times the sales tax and the part is the same. now that most parts are made by one chinese source and comes in multi-vendor boxes, part1=part2=part3 and so forth. Brand name blurs and means little.

    (example: summer 2016 we did a 1978 oldsmobile and *EVERY SINGLE PART* was available same day at autozone, (and not NAPA which was weird) from the ohio warehouse, cheaper than anyone else, brand name (bendix, gates, moog trw etc), and autozone drove it to our shop for us)

    In short, it has been a fun ride, but until some humans are put back in the equation, and policies updated to support businesses, not just hobbyists, we bid adieu.
     
  5. RockAuto

    RockAuto Preferred Vendor

    Posts:
    120
    Likes Received:
    22
    Joined:
    Sep 23, 2011
    Location:
    Madison WI
    First Name:
    RockAuto
    Truck Year:
    2000
    Truck Model:
    1500
    Engine Size:
    5.4L
    We are sorry for the misunderstanding, however, the information listed in this post is incorrect. We would like to offer our help pages pertaining to each of the invalid remarks in order to clear up any confusion.

    RockAuto allows returns on all parts that have not been installed within 30 days. Therefore, the claim "... and when it does arrive, it technically is the correct part and it was technically delivered, so you cannot return it." is invalid (see: https://www.rockauto.com/help/?page=2&qsearch=return poli#Returns).

    RockAuto offers customer support via our help pages and via email, therefore the claim "There is no method to contact anyone via phone, email, web or chat concerning an order." is invalid (see:www.rockauto.com/help). Additionally, all order problems and returns are handled online on our order status & returns page: www.rockauto.com/orderstatus.

    All orders placed on RockAuto.com ship within one business day unless a delay is clearly noted prior to checkout, therefore the claim "And too many times we click on submit order once the shipping dates are given to us, to find that all was not as it seemed and some part - typically crucial - is in stock, but delayed 1-2 weeks." is invalid, as the customer is made aware of the delay prior to placing the order (see:https://www.rockauto.com/help/?page=3&qsearch=delay #ORDERSHIP).

    All orders can be cancelled online by the customer before the part ships, therefore the claim "Since there is no customer service, you cannot cancel." is invalid (see:https://www.rockauto.com/help/?page=4&qsearch=cancel#CANCEL).

    The remark "in the recent past, rock auto seemed to warehouse from a select number of locations, now they warehouse not at all and the shipping is from the manufacturer." is invalid. We sell over a million different parts and a single warehouse cannot hold them all. If you choose parts which are not stocked in the same place, carriers will charge for two boxes. (see:https://www.rockauto.com/help/?page=2&qsearch=sell over a million#MINSHIPCOST).

    We hope these pages help clear up any past confusion, and encourage you to browse all of our helpful online resources to ensure all your future questions are answered: www.rockauto.com/help. Thank you.
     
  6. quaddriver

    quaddriver Full Access Member

    Posts:
    52
    Likes Received:
    3
    Joined:
    Sep 1, 2015
    Location:
    Cook Forest PA
    First Name:
    Ed
    Truck Year:
    1990
    Truck Model:
    Chevy R2500
    Engine Size:
    The big one
    well, without being snarky, I would suggest you read up on the dictionary meaning of the word 'invalid', and just to be on the same page, I did my homework, you have over 100 (that I read) wisconsin BBB complaints on the same item. nearly one a day this month alone, so I am not alone...(no pun)
    *1*
    Lets read what you suggested:

    This is not a return. This is a partial credit. If your ordering website tells me the part will be delivered by say 5/24-/5/25 and it is in stock, and I order it, and I pay for it, and the next day I get a 'order shipped' email that says the part will arrive 5/30, that is your mistake. You did not deliver on the promised time, which was the required negotiation to cause the transaction to proceed. Since the build date of this vehicle will be 5/26, a crucial part delivered on 5/30 will not suffice, which is why I verified stock and delivery BEFORE I clicked buy. You may want to argue with this point but my viewpoint is the correct one, so correct in fact that when the part fails to show on the original date (not accompanied by any correspondence stating sorry for a delay) and I tell the credit card company, they will disallow the charges and shipping and I get to keep a part which I dont really want to, as I will have replaced it and you lose out. IS this the BEST optimal solution? Its not the one I recommend, but it is the one your company has presented us with.

    Result: I stand on my position

    *2*
    As always, I am prepared to be proven wrong, so here is your shot:
    1) I claim there is no phone number, 800 or otherwise to talk to customer service *LIKE THERE USED TO BE AT SOME POINT IN THE PAST*. You may disprove this by posting the 800 or otherwise number and to avoid confusion, the link to the page where it is displayed on the website
    2) I claim that there no email address to where you can report problems about an order *LIKE THERE USED TO BE AT SOME POINT IN THE PAST*. You may disprove this by posting the email address(es) and a link to the page where it is displayed on the website
    3) I claim there is no web based messenger program, or chat (IRC or otherwise) and never was on the rock auto site. That is not a contention, but in this world of 'pare all costs down by any means' most companies who rid themselves of, or hide phone/email contacts, use these in their stead. Verizon, for example, being one of them. Comcast another...the list goes on. If I am incorrect, please post the link to the communication program or chat window and the page on which it appears on your website.

    There are numerous pages dealing with returns or orders made, not for questions or live help. And truth be told, all you are doing is taking a current order and the parts listed on it and checking web boxes, clicking submit and hoping for the best. And not mentioned, even if the part is defective, the consumer is responsible for shipping of the original, return shipping, and shipping of the replacement. (IF you check the BBB site, the registered complaint on 5/10 IIRC is likely going to result in a lawsuit that you are going to lose.)

    semi-related: what the heck happened to the tech help section? Its all self serve?

    Result: I stand on my position.

    *3*
    the first clause of the first sentence is true. However, as I stated, I placed an order that had no delays indicated. When I received the 'order shipped' email *today*, a day later - resonable - the stated date was changed.

    recall what I said: 4 major parts, 4 shipping costs, 4 shipping locations. From the email *you* sent me:
    part 1:
    part 2:
    crucial part 3:
    part 4:
    Given a vehicle scheduled for shop time, 9am saturday, may 26th this is damaging. Oddly noted, the part in question is the *lightest* of them all and could be sent USPS priority mail, which would have a) been cheaper b) been faster. And even stranger still, if I go to the rock auto site *RIGHT NOW* and try to order the part, it tells me I will have it friday, May 25th. I could give you the order number and the part numbers in this open forum and post images of all the emails and web pages, but that would embarrass you further and that is not my goal. My goal is to get customer service. Real, human, real time customer service, reinstated.

    Result: I stand on my position

    *4*

    This is not true in any aspect. You can cancel only before a shipping label is generated and a shipping label is generated if the part is in stock and the business day has started in the automation.
    In this case, when I got the aforequoted email, I clicked on the provided tracking number and it was UPS (the carrier) who informed me that ONLY the label was generated, and when the package is actually picked up, it will be updated. ok, so I did what you said I could do, online, but since a) the label was generated b) the date would be out of range and c) it had not actually shipped, been packed, left any building, your website returned:

    AND, to add insult to injury:
    No customer service, no ability to cancel. A simple phone number could have fixed this lickety split

    Result: I stand on my position.

    *5*



    Oddly, you are not responding to me at all but rather echoing my thoughts, yet calling me invalid. IF you search my order history, you easily find that over the many years I have sourced entire sections of cars and trucks, many times from *1* location, oft from 2 at most. But that has changed. Note that the phrase 'seemed to....select number...' indicated exactly what I said and you echoed. If I were to look into it, we would find that a) rockauto in fact owns *no* warehouses anywhere in the CONUS and
    b) parts vendors used to use intermediate multi vendor warehouses that *all* retail entities sourced from, but now, in the age of amazon, the stuff comes directly from the OEM stock warehouse. and from looking at my tracking numbers, exactly that is happening. But this goes to my OP, it is easier and cheaper and faster to source from amazon with Prime membership in hand. That is not your fault, it is just economic reality. HOWEVER, amazon, with its fulfillment facilities DOES charge 1 shipping charge for multiple items from multiple places. and if my town gets HQ2 (in the top 10) then cheaper cheaper cheaper still.

    Result: I stand on my position

    So to sum up, yout took issue with 5 points out of my post and each and every reply you made, was wrong.

    Granted, you are an employee
    Granted, there has to be some home town loyalty and you have to stand up for them

    But when a long term customer who has spent countless thousands AND recommended your company for parts, complains asking for no more than *CUSTOMER SERVICE*, your response is the exact opposite of what your bosses would want to see. Now that I have stripped your retorts of any fact and shown hard and cold the truth, what is next?

    I dont want to cast aspersions, I dont want a stockload of parts that credit card reversals have given me. I want humans to talk to to iron out problems that do occur with real businesses. and if it affects my business(es) then it also affects the individuals here.

    Do we appreciate the 5% discount that allows us to speak to you? sure, but like I said, you send me dozens of them a year that I use, or lose but no foul, I belong to hundred of automotive websites and I just happened to grab a copy form here, could have gotten it from the ford truck or cadillac or oldsmobile sites just as easy. So clearly, 5% is 5% but we aint special.

    And just in case, am I speaking to even a real human at rock auto or some sort of temp web job to hand out 5%?

    I note in your profile that where we list our vehicles you have a year 2000, "1500" which implies chevy/GMC and the engine is listed as a 5.4

    In the recent past, 2000 included, chevy/GMC has listed the engine options of the 1500 as:



    So congrats on getting that triton V8 in there...
     
    idahovette likes this.
  7. dc3725

    dc3725 Junior Member

    Posts:
    29
    Likes Received:
    7
    Joined:
    May 18, 2018
    Location:
    North Dakota USA
    First Name:
    Anton
    Truck Year:
    1978
    Truck Model:
    C20
    Engine Size:
    350
    thanks
     

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